Still Have Questions?
We're here to help! Contact our friendly team for any additional inquiries.
Contact Us Get in touch with our customer service team.
Find answers to common questions about our bakery products, ordering process, delivery, and more.
We recommend placing your order at least 48 hours in advance. For large, tiered, or highly customised cakes (especially wedding cakes), 1–4 weeks' notice is preferred, subject to availability.
Yes! All our cakes are handcrafted and can be customised to suit your theme, colours, and occasion. Please provide clear details or inspiration images when ordering. Final designs may vary slightly due to seasonal flowers and handmade elements.
We use reference images as inspiration only. While we aim to capture the overall style and theme, exact replicas are not guaranteed, as each cake is uniquely handmade.
Serving sizes are listed under each cake option as dessert servings and coffee servings. If you're unsure, feel free to contact us—we're happy to help you select the perfect size for your event.
Dessert servings are larger slices, ideal when cake is the main dessert. Coffee servings are smaller slices, suitable when cake is served alongside other desserts.
We offer a wide range of flavours, including classic favourites, chocolate lovers' choices, fruity flavours, and signature creations. Some premium flavours incur an additional charge, as noted on the website.
Yes, we offer vegan, dairy-free, gluten-free, egg-free, nut-free, low-sugar options. Please note that while every care is taken, our kitchen is not an allergen-free environment.
You're welcome to ask! Custom flavours may be available upon request and are subject to approval and additional charges.
Cake toppers and candles are not included by default and can be selected separately under the Cake Toppers & Candles section.
Most toppers are non-edible (acrylic or decorative). Please remove all non-edible items before serving.
Yes! Matching cupcakes and cookies can be added to your order in various quantities. Prices are listed clearly on the product page.
We aim to coordinate colours and themes to match your cake as closely as possible.
Yes, we deliver wedding cakes across the Hunter Region. Venue delivery is strongly recommended for tiered or large cakes.
Yes. For wedding cakes, delivery includes on-site setup at the venue to ensure the cake is safely positioned and presented beautifully.
Collection is available for single-tier or small cakes only. Tiered wedding cakes must be delivered by us to ensure safety and quality.
We take extra care during warmer months; however, extreme heat can affect cake stability. We recommend air-conditioned venues and shaded display areas. Buttercream cakes may be substituted with fondant for better heat resistance if required.
Yes, we offer Hunter Region–wide delivery from Monday to Saturday, between 9am and 6pm. Delivery times are approximate and cannot be guaranteed.
Please ensure someone is available at the delivery address. Re-delivery fees may apply if delivery is unsuccessful.
Yes, pickup from Newcastle is available by prior arrangement. Details will be provided after order confirmation.
We offer vegan, dairy-free, gluten-free, and other dietary options. Please note our kitchen is not allergen-free, and cross-contamination cannot be guaranteed.
Yes. Tiered cakes include internal dowels and support structures. These must be removed before serving.
Yes, a non-refundable deposit is required to secure your booking. The remaining balance must be paid before collection or delivery.
Due to the custom nature of our cakes, payments are non-refundable once work has commenced. Date changes are subject to availability.
We do our best to accommodate allergy requests; however, our kitchen handles nuts, dairy, gluten, eggs, and soy, so cross-contamination cannot be guaranteed.
Some cakes may include internal supports, dowels, floral wires, or decorative elements. These must be removed before serving.
Each cake is handmade, and variations in colour, texture, and florals may occur due to seasonal availability and artistic style.
Cakes should be kept in a cool, dry place, away from direct sunlight and heat. Storage instructions will be provided with your order.
We recommend booking your wedding cake at least 4–8 weeks in advance. Popular dates fill quickly, so early booking is advised to secure your preferred date.
Yes, a non-refundable deposit is required to secure your wedding date. The remaining balance must be paid in full prior to delivery or collection.
Absolutely. All wedding cakes are custom-designed to reflect your vision, theme, and colour palette. Inspiration photos are welcome and used as a guide rather than an exact replica.
Yes, we offer both fondant and buttercream finishes, depending on the design and season. Some intricate designs may require fondant for stability.
As each cake is handcrafted, slight variations in colour, florals, and detailing may occur, especially when using seasonal flowers or handmade decorations.
We can use fresh flowers, artificial flowers, or handmade sugar/fondant flowers, depending on your preference. Seasonal availability may affect flower selection.
Fresh and artificial flowers are non-edible and will be prepared safely for cake use. Any non-edible items must be removed before serving.
Serving guides are provided for each tier option. If cake is your main dessert, we recommend dessert servings; if served alongside other desserts, coffee servings may be suitable.
Yes, different flavours per tier are available for tiered wedding cakes at no extra charge unless a premium flavour is selected.
Yes, we deliver wedding cakes across the Hunter Region. Venue delivery is strongly recommended for tiered or large cakes.
Yes. For wedding cakes, delivery includes on-site setup at the venue to ensure the cake is safely positioned and presented beautifully.
Collection is available for single-tier or small cakes only. Tiered wedding cakes must be delivered by us to ensure safety and quality.
We take extra care during warmer months; however, extreme heat can affect cake stability. We recommend air-conditioned venues and shaded display areas. Buttercream cakes may be substituted with fondant for better heat resistance if required.
We offer vegan, dairy-free, gluten-free, and other dietary options. Please note our kitchen is not allergen-free, and cross-contamination cannot be guaranteed.
Yes. Tiered cakes include internal dowels and support structures. These must be removed before serving.
Minor changes may be accepted up to 7 days before the event, subject to availability. Major changes requested closer to the date may not be possible.
Due to the bespoke nature of wedding cakes, all payments are non-refundable once work has commenced.
Minor changes may be accepted up to 7 days before the event, subject to availability. Major changes requested closer to the date may not be possible.
Due to the bespoke nature of wedding cakes, all payments are non-refundable once work has commenced.
We're here to help! Contact our friendly team for any additional inquiries.
Contact Us Get in touch with our customer service team.
Email:
bakersboullevard@gmail.com
Phone:
0451 603 449 / 0451 530 645
where we've gathered the most common questions about Bakers Boulevard's artisanal bakery. From ordering custom cakes and understanding our delivery options to learning about our ingredient sourcing and dietary accommodations, we're here to ensure your experience is as delightful as our freshly baked goods. If you don't find what you're looking for, our friendly team is always ready to assist you personally.
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